Crane Manufacturer in Singapore Jenmon Launches eSOS for Smarter After-Sales Service

As one of the top crane manufacturers in Singapore, we are well aware of the hassles of crane maintenance that arises when it comes to tracking service reports and ensuring timely after-sales support.

To address this, we have developed Electronic Servicing Operation System (eSOS) which is a new, smart, and paperless solution to record and track crane maintenance and to provide better service management. eSOS enables companies to maintain cranes in pristine condition, boosting productivity across the board.

The Importance of Smart Technology in the Crane Industry

Traditional maintenance practices often lead to misplaced paper reports, service schedules that are forgotten soon after being established, and a lack of transparency around past repairs. This old-school way of doing things can be time-consuming and make it difficult to anticipate breakdowns.

Moving to a digital solution, like eSOS, removes these inefficiencies as well as enables environmentally friendly business practices. With all maintenance records, reports, and certifications stored electronically, our paperless system keeps companies organised, minimising down-time whilst providing easy access to documentation, allowing for efficient operations.

What is eSOS?

The eSOS (Electronic Servicing Operation System) is a state-of-the-art maintenance management solution tailored to assist companies in Singapore and across the region in efficiently managing their overhead cranes, gantry cranes, monorail systems and lifting machinery.

eSOS streamlines crane maintenance with the following features:

✅ Real-time condition updates
✅ Automated service reminders
✅ Real-time and instant quotes for spare parts
✅ GPS tracking of technicians
✅ Auto-generated reports
✅ Reminders for certification validity

Equipped with these capabilities, we enable smooth crane maintenance, avoiding manual tracking and decreasing disruptions in operations.

Key Features & Benefits of eSOS

1. Real-Time Crane Condition Updates

eSOS keeps you informed in real-time of your crane’s performance and alerts you to possible concerns. Early detection of problems enables businesses to take preemptive measures, helping to avoid expensive failures and unscheduled downtime.

📌 Benefit: Operators can track crane health instantly and schedule maintenance before issues escalate.

2. Easy Tracking of Maintenance History

eSOS maintains a snapshot of every engineering task performed, and sends automatic reminders to the engineering team for upcoming inspections, pending works, and service due dates.

📌 Benefit: Prevent misplaced reports—easy access to past repairs, budget planning, and compliance.

3. Crane Component Replacement Quotes in Under 24 Hours

When a part needs replacing, such as a rope, motor, or monorail, eSOS creates a price quotation that is routed to our service sales team for immediate processing.

📌 Benefit: Your new fast-tracked quotation system minimises downtime through instant access to pricing and availability.

4. Automated Calculation of Breakdown Charges

eSOS automatically computes service charges for a breakdown call, thereby minimising financial discrepancies and providing a transparent cost estimate to businesses.

📌 Benefit: Customers get simple, accurate pricing in real time.

5. GPS Tracking for Technicians

Real-time GPS tracking allows businesses to track technician locations and provide accurate arrival time estimates.

📌 Benefit: Operation Managers can view the work schedules visibly and timely reach out to the maintenance representatives.

6. Auto-Generated Reports For More Intelligently Run Operations

eSOS records all maintenance information, enabling businesses to generate reports for analysis of repair trends, parts trends, and crane cost of ownership (rather than just repair statistics) over a complete fleet of cranes.

📌 Benefit: The customers have all the cranes data updated in one place, reducing the need to compile numerous reports manually.

7. Reminder on the Validity of Certifications

eSOS automatically alerts businesses one month prior to crane certification expiry, allowing project teams to track the validity of their crane certification. This helps businesses adhere to industry regulations and avoid unwanted production delays.

📌 Benefit: Automated reminders to help you stay ahead of certification renewals.

What Makes Jenmon’s eSOS a Game Changer for the Crane Industry?

Our smart servicing system is transforming how businesses manage crane maintenance and repairs. Companies using eSOS experience:

✅ Faster service scheduling
✅ Reduced downtime
✅ Better monitoring of costs and maintenance history
✅ Improved safety regulations compliance

By combining advanced technology with practical utility, eSOS provides seamless and trouble-free crane servicing, helping businesses work smarter, not harder.

Frequently Asked Questions

What kinds of cranes can eSOS handle?

It can be used with overhead cranes, gantry cranes, monorail systems, and lifting equipment.

What are the benefits of eSOS for crane operations?

It provides real-time monitoring, maintenance tracking, and automated reminders, ensuring efficient service management.

Is eSOS applicable for all types of industries?

Yes! eSOS serves businesses in manufacturing, construction, logistics, and other industries that use crane systems.

Conclusion: Smarter Crane Service for a More Efficient Future

With eSOS, we’re taking crane system management to the next level. We’ve combined smart technology with practical features to make maintenance easier and more reliable for our clients. At Jenmon, we’re committed to providing quality service and innovative solutions through this platform. If you’re looking to improve your crane operations, we invite you to explore what eSOS has to offer – it’s our vision of crane maintenance for the future, available to you today.